1 month flexible subscription

Best suited to new customers or those who prefer a flexible subscription 

Cost: £49.99 a month 

A pack sent once a month, processed on the same date each month

No contract – amend or cancel any time 

 6 month subscription

Best suited to existing customers who wish to use the product regularly

Cost: £44.99 a month 

A pack sent once per month, processed on the same date each month

Ability to amend 1 order (you are free to delay one delivery by up 4 weeks)

You cannot cancel within the contract period (unless you notify us within 14 days of receiving your first pack)

Contract will automatically renew at the end of 6 months but we will inform you before this happens stating your options to amend or cancel your subscription plan.

12 month subscription 

Our best value deal! Suitable for existing customers using the product regularly 

Cost: £39.99 a month 

A pack sent once per month, processed on the same date each month

Ability to amend 2 orders (you are free to delay two orders by up to 4 weeks each)

You cannot cancel within the contract period (unless you notify us within 14 days of receiving your first pack)

Contract will automatically renew at the end of 12 months but we will inform you before this happens stating your options to amend or cancel your subscription plan.

Absolutely! However, we would recommend that new customers start with a 12 week pack to ensure your gut has adequate time to adjust to the product.  This is simply because a 6 or 12 month contract ties you in for that period.  See ‘Which subscription is right for me?’ for more details on the plans we offer.

Your payment will be taken at the point of set-up and the product will arrive the next working day (for all orders placed before 4pm). Subsequent payments will be taken from your card on the same date each month. You will be notified by email 7 days before each payment is processed.

All orders placed before 4pm will be delivered next working day, Monday – Friday (excluding bank and public holidays). We use DPD for all UK deliveries and have consistently found them to offer the best service to our customers.  You will receive tracking details on the day of despatch and amendments / instructions to your delivery driver can then be made directly with DPD using the information provided.

The subscription programme is currently only available to UK customers. This may change in the future – please give us your details if you’d like us to let you know. We do offer delivery of the 12 week pack abroad. See our shipping policy for more information.

Most changes can be made to your subscription through your customer online account. Alternatively, please phone 01252 413600 or email support@symprove.com. 

You can make changes up to 48 hours before your delivery is due. Once your order has been processed (and an order number has been issued) it is not be possible to amend or cancel your order.

Of course. Simply log into your online account or contact our customer care team on 01252 413600 or email support@symprove.com.

You can cancel or pause your monthly flexible subscription at any time.   

If you subscribe to the 6 or 12 month plan you may cancel your subscriptions (on a non-refundable basis) by emailing us at support@symprove.com.  For the avoidance of doubt, if you cancel your subscription you will be responsible for paying for the remainder of the subscription term.

This does not affect your right to cancel within 14 days of receiving your first pack by notifying us by telephone or email.  It is your responsibility to pay for any return postage should you change your mind. 

You can contact the customer care team on 01252 413600 or by email at support@symprove.com.

We accept payment via all major credit and debit cards excluding AMEX. The payment for your subscription will be taken by Symprove Ltd prior to dispatch. You’ll receive an email as soon as your order is generated so you know the funds have been taken and your order is on its way.  Currently we cannot accept recurring payments on ApplePay, GooglePay or similar services.

Simply log in to your online account and go to ‘Manage my Subscriptions’. There, you can add or change the payment method.   If you prefer you can contact the customer care team on 01252 413600 or by email at support@symprove.com

The easiest way to resolve this is for you to delay your next delivery of Symprove.  With the monthly flexible subscription you can do this as many times as you wish.  With the 6 month subscription you can delay one order by up to 4 weeks, and on the 12 month subscription you can delay two orders by up to 4 weeks each.

You can find our full term and conditions here or they can also be accessed via the footer of our website.